Odyssey Athena™

Advanced Mobile Device Management Infrastructure

Remote management and control of mobile deployments

Athena™ by Odyssey Software gives IT professionals the tools that establish centralized command and remote control to securely monitor, manage, and maintain mobile devices in the field while reducing costs.

IT Help Desk personnel now have fully interactive access to remote devices. This interactive capability improves end-user support and can facilitate centralized training and remote instruction when required. Designed to take full advantage of the Windows Mobile™ software platform, Athena works either through a standard Web browser or with existing management consoles and can be rapidly implemented to achieve immediate benefits. Athena is based entirely on open standards and does not require proprietary server software.

Athena™ is the first product to successfully combine remote management and remote control in one product. Athena™ provides help-desk personnel with the means to remotely troubleshoot and take corrective action thereby reducing costs by eliminating unnecessary device exchanges; minimizing disruptions to mobile end-users and improving the effectiveness of help-desk personnel.

Solution Overview
When it comes to deploying a mobility solution, managing remote devices and users can produce a whole new set of challenges for IT professionals. Athena by Odyssey Software makes sure things never get out of control. It provides software infrastructure with all the essential elements needed for effective management of mobile technology: advanced security and access control, comprehensive device monitoring and management, remote control of devices, application provisioning, and event driven server notifications.

By leveraging Odyssey Software's award winning ViaXML2 mobile XML Web services technology and experience with all Windows Mobile-based platforms, the Athena infrastructure enables IT professionals to reach down interactively to devices in the field to provide new applications, software updates, support, training, trouble-shooting, and fixes. IT professionals can actually view and interact with a remote user's device, so they can quickly diagnose and solve a problem.

Athena produces very rapid return on investment (ROI) in as little as six months, with a whole range of significant economic benefits, including lower administrative costs, minimal downtime, and enhanced end-users' satisfaction and productivity.

IT Administration Benefits

• Increased efficiency from fast, uniform distribution of applications and updates to mobile workforce.
  
  
• Decrease in cost through the ability to trouble-shoot and solve user's problems remotely.
  
  
• Fast, low-cost deployment-uses existing consoles.
  
  
• No additional servers or proprietary server software required.

Operational Benefits

• Improved user adoption and morale with a better end-user experience.
  
  
• Savings in Help Desk and training costs.
  
  
• Improved ROI through decreased downtime.
  
  
• Reduced security risk through security management and access control.
  
  
• Uses bandwidth efficiently-never interferes with business operations.